Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@kremastudios.com. Please note that returns must be sent to the following address:
CULTURE NYC LLC, 2011 8th St, Jersey City, NJ 07306, United States.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@kremastudios.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as comfy socks pack. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at kremastudios@gmail.com

Return Abuse & Fraud Protection

To protect against fraudulent returns and abuse:

  • We reserve the right to refuse returns that show signs of wear, use, or damage not due to our error.
  • Returns must match the original order details and be verifiable.
  • We may require photo or video evidence before approving a return.
  • Items returned without authorization will not be accepted or refunded.

We do not accept returns in cases where:

  • The customer provides incorrect shipping information
  • The package is refused upon delivery
  • The order is marked as delivered by the carrier